Privacy Policy

Last updated: July 2026

1. Introduction

Shelley Home Improvements (“we,” “us,” or “our”) is a home renovation business based in Sydenham, Ontario, serving the greater Kingston region. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us about our services.

2. Information We Collect

We collect information that you voluntarily provide to us, including:

• Contact details — your name, phone number, and email address when you submit a form on our website or contact us directly.
• Project information — details you share about your property and the services you are interested in.
• Chat messages — information you provide through the chat feature on our website.

Like most websites, our site may also collect basic technical information (such as browser type and pages visited) through the third-party tools described below.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and requests;
• Schedule and provide free estimates;
• Communicate with you about your project, including by phone, email, and text message where you have consented;
• Improve our services and website.

4. Text Message (SMS) Consent

When you provide your phone number through a form on our website and check the consent box, you agree to receive text messages from Shelley Home Improvements related to your inquiry. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP to any message, or contacting us directly. Consent to receive text messages is not a condition of purchasing any services.

5. How We Share Information

We do not sell your personal information. We may share your information only with:

• Service providers — trusted platforms we use to manage inquiries, scheduling, and communications on our behalf;
• Legal requirements — where required by law or to protect our legal rights.

6. Cookies & Third-Party Services

Our website uses third-party services that may set cookies or collect technical data, including our website chat widget, embedded maps, and web fonts. These services have their own privacy policies governing the information they process.

7. Data Retention & Security

We retain your information only as long as needed for the purposes described in this policy or as required by law, and we take reasonable measures to protect it from unauthorized access, use, or disclosure.

8. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us using the details below.

9. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us:

• Phone: (613) 376-6496
• Email: shelleyhomes@hotmail.com
• Location: Sydenham, Ontario